ProTips:

  • Try taking a look at the relevant logs on the server for more details on the error
  • Google and stack overflow are excellent resources for troubleshooting errors.
  • Ask fellow eagle-i system administrators via our eagle-i admins mailing list.

Getting a time out error when trying to navigate to the application in a browser

Double check your security groups and make sure that inbound traffic on HTTPS is allowed.

Error when running finish-install.sh : FAILED to create metadata for user, HTTP status=302

The repository url must match exactly. Typically this happens when http is typed instead of https. 

Unable to start repository after installation, error is a classNotFoundException

ClassNotFoundException starting Repository
SEVERE: Servlet.service() for servlet [jsp] in context with path [] threw exception
[org.eaglei.repository.status.InternalServerErrorException: javax.servlet.ServletException: 
javax.naming.NamingException: Could not create resource factory instance [Root exception is 
java.lang.ClassNotFoundException: org.apache.tomcat.dbcp.dbcp.BasicDataSourceFactory]]

This is an indication that tomcat has either been incorrectly installed or is missing a key jar file. It seems certain distributions do not include this jar file. Download the jar manually and place it in the tomcat's lib folder, /opt/apache-tomcat-7.0.39/lib. If your distribution does have this jar, try replacing it with the download. 

Application won't load in browser, ERR_SSL_VERSION_OR_CIPHER_MISMATCH

You got a page that looks like the following when you try navigating to your application:

Try generating a self-signed cert that uses RSA 2048 for it's algorithm.

 

 

 

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