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- If an endorser reports receiving an error when trying to access the endorser form with the text, "Unable to log in with the information provided. (Duplicate panel member)" or "Too many failed log in attempts. Click next to continue.":
- Though the risk of duplicate IDs for applications is very low (they're random 6-digit numbers), it is possible.
- Ask the endorser to forward you the error, which should contain the AppID ("RecipientExternalDataReference"), or look up the AppID for the applicant this endorser is supposed to endorse.
- Data & Analysis on the application survey → Tools → Choose Columns → Embedded Data → AppID (Click outside the menu to get it to go away. This will add a column to your dashboard with all of the AppIDs.)
- Export the Contact List and search for the App ID.
- If it is associated with more than one application, navigate to the application in Data & Analysis that has not been endorsed.
- Check the box on the left side of that application, and select Edit from the With Selected menu on the left. Select Embedded Data -> appID from the Field Name dropdown, and change the Value to something other than the original appID. Click Update 1 Response. It may take some time to complete the edit, so you can click Hide.
- If you get an error when trying to download the application data, try unchecking the box to "Compress data as .zip file."
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